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Att wireless new customer deals tv#
If your TV and Internet service is too expensive, either switch to a different provider or cut services.ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. Everyone has to pay the same price, new customer or old customer. They are no longer going to offer deep discounted ‘introductory’ prices to new customers. My provider Cox cable has already changed. Since AT&T has the trade-in deal for any customer, existing, or new, with no requirement of a new line, they are not offering any other deals on phones.Īs of now the laws are changing in the Internet and TV community. The permitted discounts are official, they cannot be made up by somebody in the loyalty department. The prices for service are publicly posted on the website for all to see. Since you have posted in wireless, as in cellular phones, I would say that the answer you received was correct. Those people are getting paid to do absolutely nothing except to tell you that, "You are the best part of AT&T." AT&T customer loyalty's standard line is this, "You're already receiving every discount available." If you ask me, I agree.they are a sham. They would transfer your call upward until someone could give you some kind of discount. was much better with Spectrum (formerly Warner Cable). While major telecom companies generally excel in attracting new customers and onboarding, their retention strategies are generally not nearly as good, and rarely are they proactive. At the end of the day, offering existing customers incentives (and other tokens of appreciation) means a telecom company is very much so getting something.that consumer's continued business, which isn't a given. Obviously, the exact number is industry- and company-specific (and I would suspect less in telecom), but it generally takes a lot fewer resources to convince an existing customer to continue a business relationship than it does to bring a new customer in, provided that existing customer is at least reasonably satisfied with the product/service. The folks in the department are extremely friendly, and they genuinely want your business, but they simply do not have the authority to do anything differently than exactly what you see on the Customer acquisition cost is generally several (usually on the order of somewhere between 4 and 10) times higher than the price of retaining existing customers. As it has been explained to me, the customer retention department does not have the authority to offer you anything different than what is shown on their website.